Returns & Exchanges

Due to the custom-fit nature of our Ultimate Ears Professional products, we offer a 30-day fit guarantee and a specialized return window for universal-fit gear to ensure your audio performance is never compromised.

Return Process

• 1.
  Initiate a Return Request

  Contact our dedicated support team or log into your account portal to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

• 2.
  Prepare Your Professional Gear

  Pack your IEMs or accessories securely in their original protective case and packaging, ensuring all included cables and cleaning tools are included to avoid restocking fees.

• 3.
  Ship to Our Service Center

  Affix the provided shipping label to your package and drop it off at an authorized carrier location; we recommend using a tracked service for your high-value professional equipment.

• 4.
  Inspection and Processing

  Once received, our technicians will inspect your gear for quality assurance, after which your refund or fit adjustment will be processed within 7-10 business days.